Return Policy

Acceptance - ALL SALES ARE SUBJECT TO AND EXPRESSLY CONDITIONED UPON THE TERMS AND CONDITIONS CONTAINED HEREIN, AND UPON CUSTOMER'S ASSENT THERETO. NO VARIATION OF THESE TERMS AND CONDITIONS WILL BE BINDING UPON SET3 UNLESS AGREED TO IN WRITING AND SIGNED BY AN OFFICER OR OTHER AUTHORIZED REPRESENTATIVE OF SET3.

Specifications - Product specifications are subject to change without prior notice.

    

Delivery - Shipping and handling fees (if applicable), special packaging materials, carrier surcharges and hazardous material fees imposed by government regulation may be added separately to the invoice.

    

Damaged Shipments - Please inspect your SET3 shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a shortage or damage, you must request inspection by the carrier within 15 days of delivery or you will relinquish your right to make a claim. SET3 International reserves the right to repair a damaged product, where applicable, before replacement or credit is determined.

    

Payment Terms - Individual invoices, net thirty (30) days from date of invoice; summary invoices, if any, will be due as agreed.

    

Sales Tax - Sales taxes where applicable (local, state or federal) will be added to the invoice price.

    

Product Return Policy

        

All returns must be authorized by SET3 in order to insure proper credit. To ensure proper credit, each Product return must include the following information:

            Customer Name and Address

            Purchase Order Number

            SET3 Shipping Order Number

            Date of Invoice

            Catalog Number of Returned Item(s)

            SET3 Return Authorization Number

            Reason for Return

All materials being returned are subject to evaluation. The material must be in pristine condition, as we do not offer credit for any material that does not look factory fresh.

If our supplier feels this material has been kept in a clean dust free environment and can be sold as new, we will credit you for the material less a 25% restocking charge. You will be responsible for return shipping fees.

We do not offer returns on component pieces of kits purchased as part of a kit.

Return policy good for 30 days after material delivery.

        Products not authorized for return include:

            Products not in completely resaleable condition (including all packaging)

            Open chemicals, diagnostics or any controlled products (unless products do not meet specification)

            Products purchased on a Special Order Basis

            Products not purchased from SET3

            Products with an expired shelf life or an expiration date too short for resale

            Discontinued products

        

Each return shipment of hazardous materials must be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials. Shipping documents must also meet DOT regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an officer of the company that the equipment was properly decontaminated in accordance with the appropriate guidelines. The product should be shipped to the indicated service center and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.